The Heart of Hospital Success – A Paradigm Shift in Employee Care and Engagement
Faced with rising complexity, scrutiny, and stress in healthcare delivery, increasingly more hospitals are transforming their approach to the workforce. Rather than viewing employees primarily as cogs in the machine of day-to-day operations, they recognize that employee fulfillment and care are the source of organizational success. They pioneer a relationship-centered paradigm that is putting staff support at the very heart of healthcare.

The Case for Change
The pressure that faces today’s healthcare workforce is staggering. Clinician burnout afflicts over half of doctors, nurses, and other staff. Turnover rates have been skyrocketing, with potentially devastating effects on patient care quality and safety. Disengaged workers are more prone to errors, while constant churn disrupts continuity of care. Employee physical and mental health issues are also taking a financial toll on organizations.
The model of viewing staffers as merely interchangeable resources to be exploited is clearly untenable. Healthcare leaders have started to realize … Read more